FAQs

FAQs

Visitation

Enjoy a tasting of five of our best-known and beloved wines, along with limited-production and single-vineyard bottlings, for $25. Our tastings run about 60 minutes. Reservations are required for tastings. Please note that due to limited space, we cannot accommodate parties of more than 6 guests.

We do not serve food, but you’re welcome to bring a picnic to enjoy with your wine during an outdoor tasting. Outside food may not be consumed indoors.

Well-behaved dogs on a leash are welcome in our outdoor spaces. Only service animals may accompany guests indoors.

Our Napa Valley Tasting Room is open Monday–Sunday, 10am–5pm (PT).

Club

Currently, we cannot send wine club shipments to the following states: Alaska (AK), Arkansas (AR), Delaware (DE), Indiana (IN), Louisiana (LA), Mississippi (MS), New Jersey (NJ), Rhode Island (RI), Utah (UT), and West Virginia (WV).

No — you’re welcome to join a wine club online, over the phone, or in person at either of our tasting rooms. Our team is happy to help you choose the right club for you.

There is no fee to join any of our wine clubs — you’ll simply be charged for each shipment as it ships.

To cancel, contact us by phone or text at 866.280.2582, by email at [email protected], or online at Rombauer.com. Prior to cancellation you must receive two shipments. Price subject to change.

Contact our club team by phone or email and we’ll take care of adding or changing your membership right away.

Yes, applicable sales tax is charged based on the shipping destination’s state and local tax rates.

Contact us as soon as possible — we’ll do our best to redirect the shipment, though charges for redirected or returned shipments are the member’s responsibility.

All club shipments require an adult signature (21+ years) at time of delivery. We recommend having shipments sent to a business address when possible.

You’ll receive an email with tracking information as soon as your shipment leaves our winery, so you can follow it all the way to your door.

The gel packs help keep your wine cool in transit and are reusable. The non-toxic gel can be thawed and placed in the trash, and the outer plastic film can be recycled where facilities exist.

Products

At Rombauer Vineyards, claims regarding imperfect bottles will generally be considered only for wines purchased directly from the winery and reported within 12 months of the original purchase date. Any exceptions to this policy may be granted solely at the winery’s discretion on a case-by-case basis.