What are your hours of operation?
Retail sales and tastings by appointment are available 10 am – 6 pm daily, with the last pour at 4:45 pm.
Do you charge for tastings? What should we expect?
Enjoy a tasting of five of our best-known and beloved wines, along with limited-production and single-vineyard bottlings, for $20. Our tastings run about 45 minutes. Reservations are required for tastings. Please note that due to limited space, we cannot accommodate parties of more than 6 guests.
What is your return policy?
100% Satisfaction Guarantee
At Rombauer Vineyards, we are committed to crafting the best wines possible. With that, we are proud to offer a full satisfaction guarantee on all of the wines you purchase from us.
Why are reservations required?
Similar to numerous wineries in the Napa Valley, we are authorized by the county to provide tastings to guests, but they must be by prior appointment only. There have been occasions when we have been able to accommodate appointments upon arrival when space permitted.
Do you serve food at the winery?
We do not sell or provide food, however, guests are welcome to bring a picnic to enjoy in our scenic gardens after their tasting. Picnic tables are available to Tasting Room visitors on a first-come, first-served basis. If you would like to pick up picnic supplies on your way to the winery, there are a number of purveyors close by, including Sunshine Foods and Dean & DeLuca in St. Helena, and Cal Mart in Calistoga.
Why do you have valet parking on the weekends?
Due to limited parking space on our property, we offer complimentary valet parking on our busiest days to create a seamless experience for our guests.
Are you dog-friendly?
Yes, we are a dog-friendly winery. We welcome well-behaved dogs on our porch, but please keep them on leash.
How can I locate Rombauer wines in my area?
You can use our wine locator tool here, or feel free to give us a call at 800.622.2206.
How should I store my wine?
Wine is a perishable product and must be handled carefully. Heat, cold and light can damage the wine. We recommend storing your wine in a dark, temperature-controlled environment at about 60 degrees. If you are traveling by car to Napa Valley during the warm weather season, we recommend bringing a cooler for wine transportation.
I am having trouble placing an order online, or I would prefer to speak with someone. What should I do?
Please call us at 866.280.2582 (CLUB), and we will be happy to assist you.
I cannot remember my username and/or password.
Please click “Forget your password?” on the login page, and enter your email address to have your username and password sent to you.
My username and password are correct, but I am still having problems logging into my account.
Please try clearing your internet browser cache. (Click here for instructions on how to clear your cache.) If you are still having problems or would prefer to speak with a member of our staff, please call us at 866.280.2582 (CLUB).