FAQ

Covid-19 Visitation Guidelines

There will be a few changes in the way we conduct our tastings and provide our hospitality services. We ask for your patience as we work to safeguard the health and safety of our guests and employees.

To help ensure social distancing, we will limit the number of indoor groups and space our outdoor tables well apart. In addition, we will limit the size of each group to four guests.

Here are the protocols we have instituted in compliance with State & County guidelines and orders:

  • Our Tasting Room team members are required to undergo a health assessment each day, before arriving at our facilities.
  • Team members and guests will be asked to practice safe, social distancing.
  • We have installed sanitizing stations throughout the property and encourage you to use them.
  • We have installed Plexiglass shields at guest service areas to limit physical contact.
  • Guests are encouraged to wear face coverings in accordance with local health orders.
  • Our team members have been trained on how, and when, to wear face coverings and gloves.
  • All tables and hosted stations will be wiped down and sanitized between visits.
  • We will monitor and meter guest access to ensure there is no overcrowding.

Our staff has been trained on the importance of frequent, proper hand washing, personal hygiene and the need to practice social distancing.

What is your return policy?

100% Satisfaction Guarantee

At Rombauer Vineyards, we are committed to crafting the best wines possible. With that, we are proud to offer a full satisfaction guarantee on all of the wines you purchase from us.

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Do you serve food at the winery?

We do not sell or provide food, however, guests are welcome to bring a picnic to enjoy in our scenic gardens after their tasting. Picnic tables are available to Tasting Room visitors on a first-come, first-served basis. If you would like to pick up picnic supplies on your way to the winery, there are a number of purveyors close by, including Sunshine Foods in St. Helena and Cal Mart in Calistoga.

Why are reservations required?

Similar to numerous wineries in the Napa Valley, we are authorized by the county to provide tastings to guests, but they must be by prior appointment only. There have been occasions when we have been able to accommodate appointments upon arrival when space permitted.

My username and password are correct, but I am still having problems logging into my account.

Please try clearing your internet browser cache. (Click here for instructions on how to clear your cache.) If you are still having problems or would prefer to speak with a member of our staff, please call us at 866.280.2582 (CLUB).

Why do you have valet parking on the weekends?

Due to limited parking space on our property, we offer complimentary valet parking on our busiest days to create a seamless experience for our guests.

I cannot remember my username and/or password.

Please click “Forget your password?” on the login page, and enter your email address to have your username and password sent to you.

I am having trouble placing an order online, or I would prefer to speak with someone. What should I do?

Please call us at 866.280.2582 (CLUB), and we will be happy to assist you.

How should I store my wine?

Wine is a perishable product and must be handled carefully. Heat, cold and light can damage the wine. We recommend storing your wine in a dark, temperature-controlled environment at about 60 degrees. If you are traveling by car to Napa Valley during the warm weather season, we recommend bringing a cooler for wine transportation.

How can I locate Rombauer wines in my area?

You can use our wine locator tool here, or feel free to give us a call at 800.622.2206.

Are you dog-friendly?

Yes, we are a dog-friendly winery. We welcome well-behaved dogs on our porch, but please keep them on leash.

What are your hours of operation?

Retail sales and tastings by appointment are available at our Napa Valley location 10 am – 5 pm daily, with the last pour at 5 pm.  Our Sierra Foothills location is open Thursday - Monday, 10 am - 5 pm, with the last pour at 5 pm.

Do you charge for tastings? What should we expect?

Enjoy a tasting of five of our best-known and beloved wines, along with limited-production and single-vineyard bottlings, for $20. Our tastings run about 45 minutes. Reservations are required for tastings. Please note that due to limited space, we cannot accommodate parties of more than 6 guests.

I received a gel pack in a shipment. Can I reuse the pack?

Absolutely!  Gel ice packs can be reused to chill food and beverages.

How do I dispose of gel packs?

Great question!  There are two ways to dispose of the gel packs.  The outside packaging is recyclable and the gel can be buried next to plants for a time-release watering.  The gel packs are also fit for the trash but we recommend reusing them to keep food and beverages cold.

Welcome to Rombauer Vineyards

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