VISITATION
Do you charge for tastings? What should we expect?
Enjoy a tasting of five of our best-known and beloved wines, along with limited-production and single-vineyard bottlings, for $25. Our tastings run about 60 minutes. Reservations are required for tastings. Please note that due to limited space, we cannot accommodate parties of more than 6 guests.
Do you serve food at the winery?
Are you dog-friendly?
What are your hours of operation?
CLUB
Can I receive wine club shipments in my state?
Do I need to sign up for a club online?
What is the fee to join your club?
What is your wine club cancellation policy?
How do I join an additional wine club or change the club that I am in?
Do you charge sales tax?
What if I realize my shipping address has not been updated and my wine has shipped?
What if I am not available to sign for my shipment?
How will I know when my wine club shipment has been sent?
I received a gel pack in a shipment. Can I reuse the pack? How do I dispose of the pack?
What address should I use for shipping?
I would like to pick up my shipment. How do I do that?
What address should I use for shipping?
How do I update billing, contact or shipping information for wine club?
Why do you need an email address for my wine club membership?
When do wine club benefits begin?
ORDERS AND WINES
I am having problems logging into my account, cannot remember my username, or having trouble placing an order
I received a gel pack in a shipment. Can I reuse the pack? How do I dispose of the pack?
How should I store my wine?
What is your return policy?
How do I return my wine?
What do I do if the wine I ordered is damaged?
Are there any restrictions?
How can I locate rombauer wines in my area?
Do I need to be home to receive my wine?
EVENTS
